This Privacy Policy applies to all personal information collected by FYX MORTGAGES PTY LTD via the website located at fyxmortgage.com.au (Website).

1.We respect your privacy

We respect your right to privacy and are committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information.“Personal information” is information we hold which is identifiable as being about you.

2.What information do we collect?

 The kind of Personal Information that we collect from you will depend on how you use the website. The Personal Information which we collect and hold about you may include: name phone number address email address

3.Types of information

 The Privacy Act 1998 (Cth) (Privacy Act) defines types of information, including Personal Information and Sensitive Information.

Personal Information means information or an opinion about an identified individual or an individual who is reasonably identifiable:

• whether the information or opinion is true or not; and
• whether the information or opinion is recorded in a material form or

If the information does not disclose your identity or enable your identity to be ascertained, it will in most cases not be classified as “Personal Information” and will not be subject to this privacy policy.

Sensitive Information is defined in the Privacy Act as including information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive Information will be used by us only:

• for the primary purpose for which it was obtained;
• for a secondary purpose that is directly related to the primary purpose; and

• with your consent or where required or authorised by

4.How we collect your Personal Information

• We may collect Personal Information from you whenever you input such information into the Website, related app or provide it to Us in any other way.
• We may also collect cookies from your computer which enable us to tell when you use the Website and also to help customise your Website As a general rule, however, it is not possible to identify you personally from our use of cookies.
• We generally don’t collect Sensitive Information, but when we do, we will comply with the preceding paragraph.
• Where reasonable and practicable we collect your Personal Information from you only. However, sometimes we may be given information from a third party, in cases like this we will take steps to make you aware of the information that was provided by a third party.

5.Purpose of collection

• We collect Personal Information to provide you with the best service experience possible on the Website and keep in touch with you about developments in our business.
• We customarily only disclose Personal Information to our service providers who assist us in operating the Your Personal Information may also be exposed from time to time to maintenance and support personnel acting in the normal course of their duties.
• By using our Website, you consent to the receipt of direct marketing material. We will only use your Personal Information for this purpose if we have collected such information direct from you, and if it is material of a type which you would reasonably expect to receive from use. We do not use sensitive Personal Information in direct marketing activity. Our direct marketing material will include a simple means by which you can request not to receive further communications of this nature, such as an unsubscribe button link.

6.Security, Access and correction

• We store your Personal Information in a way that reasonably protects it from unauthorised access, misuse, modification or disclosure. When we no longer require your Personal Information for the purpose for which we obtained in, we will take reasonable steps to destroy and anonymise or de-identify it.
• The Australian Privacy Principles:
  • permit you to obtain access to the Personal Information we hold about you in certain circumstances (Australian Privacy Principle 12); and
  • allow you to correct inaccurate Personal Information subject to certain exceptions (Australian Privacy Principle 13).
• Where you would like to obtain such access, please contact us in writing on the contact details set out at the bottom of this privacy policy.

7.Complaint procedure

 If you have a complaint concerning the manner in which we maintain the privacy of your Personal Information, please contact us as on the contact details set out at the bottom of this policy. All complaints will be considered at Info@fyx.mortgage and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you remain dissatisfied with the outcome, you may refer the matter to the Office of the Australian Information Commissioner.

8.Changes to Privacy Policy

 Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

9.Website

 When you visit our website

When you come to our website (www.fyxmortgage.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

Cookies

We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyse website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.

Third party sites

Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that FYX MORTGAGES PTY LTD is not responsible for the privacy practises of other such websites.